BEST BUY: customer, the focus of it's future.

[Brian@BBY]

Best Buy, the largest Electronics retailer in the world will be launching what is called Customer Centricity to 100+ of it's 600+ retail stores.

What does this mean?

Remember the days of going into Best Buy and the associates either not knowing anything, or not really caring to. Well Best Buy hopes to end all of that. A customer based focus, Staffing of knowledgable dedicated and well trained employees plus an Aggressive Remodeling especially tailored to each locations primary customer base is the start.

For instance. you may have in some area's customers who really value electronics for the sole purpose of it's entertainment value, But aren't interested in the latest & greatest products. In some other area's you will have customers who wont pay their credit card on time because the new i-pod comes out and he has to have it. some stores will be catered to single young males and some to soccer moms,family guys or affluent business types. but they will all maintain the excellent pricing and selection we've grown accustomed to, plus more.

Product Service plans for items such as: DLP tv's will now cover the consumable bulb, an excellent benefit to customers "on the fence" about purchasing DLP or rear projection LCD televisions. Also Best Buy will no longer be Reliant upon Contracted installers. An actual Best Buy paid Installer will come to your home and complete the installation. One more way Best Buy is looking to make it's organization more Customer freindly.

If in the Past you fealt Best Buy was a great store, but didn't quite have the Type brands you preferred, there will now be certain stores that have a Magnolia Hi Fi built right inside the store. So you can have the best of both worlds.

The first 100 stores to get the remodeling and customer centricity roleout will be on the West Coast and done by the holiday 04. Upon the undoubted success of this program it will spread to the rest of the nation over the next year or two.

im excited....im sure you guys will be too!

[robnix]

Best Buy, the largest Electronics retailer in the world will be launching what is called Customer Centricity to 100+ of it's 600+ retail stores.

What does this mean?

Remember the days of going into Best Buy and the associates either not knowing anything, or not really caring to. Well Best Buy hopes to end all of that. A customer based focus, Staffing of knowledgable dedicated and well trained employees plus an Aggressive Remodeling especially tailored to each locations primary customer base is the start.

For instance. you may have in some area's customers who really value electronics for the sole purpose of it's entertainment value, But aren't interested in the latest & greatest products. In some other area's you will have customers who wont pay their credit card on time because the new i-pod comes out and he has to have it. some stores will be catered to single young males and some to soccer moms,family guys or affluent business types. but they will all maintain the excellent pricing and selection we've grown accustomed to, plus more.

Product Service plans for items such as: DLP tv's will now cover the consumable bulb, an excellent benefit to customers "on the fence" about purchasing DLP or rear projection LCD televisions. Also Best Buy will no longer be Reliant upon Contracted installers. An actual Best Buy paid Installer will come to your home and complete the installation. One more way Best Buy is looking to make it's organization more Customer freindly.

If in the Past you fealt Best Buy was a great store, but didn't quite have the Type brands you preferred, there will now be certain stores that have a Magnolia Hi Fi built right inside the store. So you can have the best of both worlds.

The first 100 stores to get the remodeling and customer centricity roleout will be on the West Coast and done by the holiday 04. Upon the undoubted success of this program it will spread to the rest of the nation over the next year or two.

im excited....im sure you guys will be too!


Until the salespeople at Best Buy stop following me around trying to sell me a PSP, some overpriced accessory, or Sports Illustrated when I check out, I'll take "Customer Centricity" with a grain of salt.

[kevinw]

Gee whiz they buy out a higher end electronics store and realize that most of their empoyees are pretend experts with the scruples of a used car salesman compared to who they bought out.
Nothing worse than " I don't work on commision, so I do not care what you buy BUT you really need Monster cables and a Terk antenna becaus there the best."

[ale4us@msn.com]

It will take a miracle to get me back in that box filled with children taking my hard earned money. Sorry for the explosion.

[deckard]

If it's a sincere effort to improve, good luck you're gonna need it. :)

[Brian@BBY]

well, if you don't want any customer service....or anyone offering you anything. There is always Wal Mart or Costco.

for most of the people on this board, your right we do know more than most people at any electronics store, we are fanatical.

however, the average joe customer doesn't know a thing about anything electronics wise. It would be hard for me to reccomend a recoton cable over a monster even though im not on commission. As far as Terk, i tell everyone that buys those that it's a good chance it wont do anything for them if they aren't getting anything now. But where we live, the best antenna wont do much but give you better static.

Anyways...being an employee, i think it's exciting and this program had phenomonal results in lab stores where it was tested. So I hope they are on to something.

[Brian@BBY]

Until the salespeople at Best Buy stop following me around trying to sell me a PSP, some overpriced accessory, or Sports Illustrated when I check out, I'll take "Customer Centricity" with a grain of salt.

spoken like a true, internet/walmart/costco consumer.

i personally am not affraid to tell someone "no thanks" if i don't want something. if you don't want a sales pitch. stay in your cave and buy online, but even there you'll get pop ups and spam...it's america, get used to it.

what i do get angry at though is when i need help and see tumble weeds blowing down the aisle. or ask some dimwit stocking shelves and he pretends to know something, but he's just reading off the package.

[Kal Rubinson]

" I don't work on commision, so I do not care what you buy BUT you really need Monster cables and a Terk antenna becaus there the best."

Wow! They really are dumb; they even misspell when they speak! ;-)

Kal

[soze]

this is what they mean by Customer Centricity....

Ohio sues Best Buy

Electronics retailer Best Buy Co. was sued by Ohio's attorney general, who accused the company of deceptive sales practices, such as repackaging used merchandise and selling it as new.

The civil suit also alleges that Best Buy failed to pay rebates and refunds and failed to honor extended service contracts, state Attorney General Jim Petro said at a news conference. Petro said his office received hundreds of consumer complaints over the last few years against Best Buy.

In May, Best Buy agreed to pay $133,500 to New Jersey after an investigation found that the company failed to honor rebates and engaged in deceptive advertising. New Jersey received more than 200 consumer complaints, the state's attorney general said. Best Buy didn't admit to any wrongdoing, a spokesman for the New Jersey Division of Consumer Affairs said.

"We're aware of the lawsuit and we're investigating the claims," Best Buy spokeswoman Susan Busch said of the Ohio complaint. "We can't comment on pending litigation."

[Brian@BBY]

i've found that most people don't get their rebates because they don't know how to follow instructions.

the rebates have all of the instructions clearly printed on the rebate form.

most if not all need:

copy of (or) original sales receipt.

Address,phone number & name printed clearly on the form.

ORIGINAL UPC cut from box (this is where most screw up i think)

And occasionally the serial # of the product.

i know it doesn't seem like alot of info to have to provide but i am astonished at the number of customers who return to the store saying things like, "well i threw the box away and now it's asking for a upc" or where is the serial number, or i lost my receipt can i get a duplicate made.

also, alot of rebates if not mailed in and completed within 30days of purchase are not honored and it clearly states that on the form.

Best Buy in my opinion is a pretty fair company and bends of backwards for most customers. They even offer a phone # to check rebate status. And alot of times Best Buy will extend it's 30 day return policy if lets say your tv broke after 45 days. Those who come in with violent tempers and shouting things like This place sucks still get helped. If it where mine or many other peoples business they would tell those types to hit the road. Reasons i feel it is most often the customers fault things don't get done correctly is from life experience in retail not only at Best Buy but other retail places i've worked ie: costco/house2home-homebase & GoodGuys.

Almost all the same type of predictably dumb behaviors in customers where encountered in every place. It's unfortunate people don't read fine print, and assume something is so, when they don't actually take the time to read over literature provided them. But it is a dog eat dog world. And someone is always going to get hurt even if unintentionally.

One of the most common things i used to see at Best Buy is when a customer would be offered a free subscription to a service such as Sports Illustrated or MSN. The customer is informed that it is a free limited time trial (which it is) the customer fails to cancel before the trial ends and is then billed, they signed an agreement stating this would happen 2 seconds before they swiped their credit card for ID verification/Billing but neglect to read the plain as day print above the sig line once again, unfortunate....but adults need to take responsibility for their actions. wether it seems fair or not.

So in these types of situations, who's fault is it. Does Best Buy have an obligation to save people from their own stupidity? I'm not doubting that in any company their are bad apples that can make the whole bunch look rotten. But i don't think Best Buy came to become the #1 Electronics retailer in the world by Ripping people off and having deceptive business practices as a whole. There isn't a company in the world that hasn't been sued for similar things that is as big if not bigger than Best Buy. Wal Mart builds as many stores in one year as Best Buy has total, and they are always in the paper for some lawsuit on this ,that or the other.

So while we are taking things with a grain of salt. remember some clown got paid millions because they spilled coffee on themself in a mcdonalds drive-thru and others because they claim the food made them obese. Once again, people need to grow up.

[kevinw]

If Best Buy wants to win my business, eliminate rebates all together. I will not purchase anything that requires me to jump through hoops and HOPE the check show up 4-8 weeks later.

I do not like my out of pocket expenses being sometime hundreds of dollars more than advertised price.

[Splicer]

You would think in this day and age the 'rebate' would just be deducted from the purchase price...

[Kal Rubinson]

You would think in this day and age the 'rebate' would just be deducted from the purchase price...

That used to be the law in CT but was changed a few years back when rebates becames really common.

However, I agree with KevinW and will not buy rebated products. Advertising rebated prices is misleading as it requires considerable effort which I will not expend.

Exception: Fujitsu's $1K rebate announced just after I bought my P50. That was unexpected and nice!

Kal

[robnix]

spoken like a true, internet/walmart/costco consumer.


Nice way to convince me that Best Buy is working on their customer service skills. The two careers I've been in over the last 20 years have been based on either myself, or the department I run providing good customer service to either the public, or to internal employees.

i personally am not affraid to tell someone "no thanks" if i don't want something. if you don't want a sales pitch. stay in your cave and buy online, but even there you'll get pop ups and spam...it's america, get used to it.


Chalk another one up for quality customer service from Best Buy. As a side note, I do network security now, popups and spam aren't an issue in my life. You seem to have some anger toward them, so if you'd like some assistance in relieving yourself of them, let me know.

what i do get angry at though is when i need help and see tumble weeds blowing down the aisle. or ask some dimwit stocking shelves and he pretends to know something, but he's just reading off the package.

That's a reflection of the store, not the customer. If you have someone that has no clue about a product, they should find someone that does and bring the customer to them. NOT stand there like an idiot and read off the box.

[Brian@BBY]

[QUOTE=robnix]Nice way to convince me that Best Buy is working on their customer service skills. The two careers I've been in over the last 20 years have been based on either myself, or the department I run providing good customer service to either the public, or to internal employees.
QUOTE]


It would be impossible to convince you of anything. you have your opinion of something and aren't willing to stray from it. I provide my customers with the Best possible customer service i can deliver. I go the extra mile to research products and get feedback from people who have purchased them here and on other forums. i'm not on the clock when i do this. That to me, is superior customer service.

And i got my pop up blocker on, and spybots functioning. thanks!

[robnix]

[QUOTE=robnix]Nice way to convince me that Best Buy is working on their customer service skills. The two careers I've been in over the last 20 years have been based on either myself, or the department I run providing good customer service to either the public, or to internal employees.
QUOTE]


It would be impossible to convince you of anything. you have your opinion of something and aren't willing to stray from it. I provide my customers with the Best possible customer service i can deliver. I go the extra mile to research products and get feedback from people who have purchased them here and on other forums. i'm not on the clock when i do this. That to me, is superior customer service.

And i got my pop up blocker on, and spybots functioning. thanks!

Good for you. In the future, you may want to enhance your superior customer service skills by not tossing out cheap shots at the people you're trying to get feedback and info from.

[Brian@BBY]

Hey, cool guy.

First of all, im not looking for feedback. I could personally care less what one guy with a chip on his shoulder cares. And im sure your Business wont be missed.

just stating what they are doing.

I'm not some corporate bigshot trolling forums for feedback from a .com people.

What i do on my freetime, is my business....including reading this forum and posting to it.

So dont get it twisted.

[soze]

i could understand the rebates and how dumb people make it hard for all...but no need to blame all on the consumer - a little education for those challenged would help - just like education for those buying their 1st HDTVs -

but no one has responded on the accusations that of selling an old product as new....I heard rumours about for months about this from people....what do you think?

[jokerb]

1) Wow. What a program. Salespeople who actually know what they're talking about. Such a novel concept. Revolutionary. I love how they're giving a name and having a big rollout event for something that should be instilled from day 1.

But all sarcasm aside, if it's true and it works, that would be fantastic. I'm sure everyone has stories, but my favorite was when I went to a Best Buy looking for a DVD Video Capture Card. I was walking down the aisle when someone asked me if I needed help. After I told him what I wanted, the response I got was, "We don't carry those here." I was shocked, but said ok. Then I looked behind him and said, "Ummm...I think those are them right there." Good times.

2) Even though Best Buy has it's problems, in all fairness, rebates are usually manufacturer discounts to customers, and not offered by the retail store. The reason you have to go through the mailing process is so the retail store doesn't keep the price high and profit from the discount they got from the manufacturer.

With that said, if Best Buy is offering discounts on items and making people send in rebates, then I believe that is a definitional example of pure Evil.

[robnix]

Hey, cool guy.

First of all, im not looking for feedback. I could personally care less what one guy with a chip on his shoulder cares. And im sure your Business wont be missed.




Hmmmmm...





I go the extra mile to research products and get feedback from people who have purchased them here and on other forums. i'm not on the clock when i do this. That to me, is superior customer service.


You're right though, my business won't be missed. That's OK, i'll shop where it's appreciated.

[Brian@BBY]

-

but no one has responded on the accusations that of selling an old product as new....I heard rumours about for months about this from people....what do you think?

Well, in the Best buy i work at. Any time a product is returned and opened. It is then tested and if it works sold as an Open Item. with a minimum 10% off, more if items are missing or damaged.

Accessories can be as much as 50% off.

Now one scam we caught a group of individuals who knew our program where running was they would walk by open something, knowing our policy regarding open box we would then price it open box and seal it up with best buy tape. they would then come in the next day and buy it at discounted price. (pure evil) in my opinion.

eventually we caught on to them and asked them not to come in the store any more. But what if a factory seal is accidently popped off, but the product has never been opened. Sony products are notorious for this on their ps2 and the camera/camcorders their factory seal is nothing more than a peice of sony tape that doesn't even stick very well. if that seal is broken...technically that product could be accussed of being tampered with and not new, even though it is.

If a store was selling used products as new, thats not right..and I can say for a fact that the individuals doing so where not following guidelines for return/exchange procedures.

theres alot of scamsters out there some on the business side and alot on the consumer side. I think most people are descent on both sides. but the bad ones always make it look worse than it really is.

[island_runner]

As a loyal Costco customer I think I'm gonna steal the motto from Sym's and apply it to costco in this case, "An educated consumer is our best customer". The way they are able to sell so cheap is that they don't need to hire the bogus personnel to sell TV's.

For the most part those who shop at a Costco type store do what I do, use the big box stores to physically compare products then go to costco or hop online to buy them. I've never made any large purchases at CC or Best Buy, for most of the reasons discussed in this forum.

With that being said, my local HiFi store, Sound Advice, has always excelled in both its customer service and price. On my few really high end purchases I've been able to go in, negotiate a price, and been treated first class the entire way.

The point being that the high end stores I've found are not only extremely knowledgable but are also extremely competive, and do usually beat the price of big box retailers if asked to.

[TrojanScott]

Thought I'd chime in on my opinion of Best Buy.

Great place to buy DVD's and CD's, because it doesn't take a 20 year old "assistant manager" to tell me how they work, or where something is located.

I went in with about 1500 bucks to purchase a computer last year. After a half hour wait, someone finally asked me if I needed anything. I let the guy know what I was looking for, and he was pretty clueless. To his credit, he handed me off to someone who had a clue, and he was horrible. "Uh, we don't have that printer, I can't give you the "package deal."
Okay, I'm buying a $900 PC, a $400 LCD screen, and you can't get me a damn printer that's comparable? What are they, $100 or so?

"Sorry sir..."
Needless to say, when I was headed to the door, someone asked me if I found everything okay. "Nope, is there a manger around?"
Enter the manager, who really hooked me up. After I *****ed for 10 minutes, he took off a bit of money, upgraded my printer, and sent me on my way. (and yes, had to do a few rebates, but no problems there..)

So... I'll hand it to them, they did help me after I spent an hour of my life fumbling with two sales associates who weren't qualified.
I don't think I'd buy anything major there again.

Hope your new customer service plan helps. Obviously, to instill something like this, something that should be pretty standard for a company of this size, should tell you something... it needs help.

Good luck, hope it improves Best Buy.

[Brian@BBY]

If you play your cards right, you can usually get big box retailers to beat anybodys price. stores like BB & CC buy tons more product than the local guy. Therefore having alot more margin to work with. Another tip, if you come into a big box and have intension of only buying the tv and not a penny more. you probably aren't gonna get any price break. Most people need a set or two of cables, speaker wire a line conditioner & probably want the service plan on a tv like a dlp (which btw, best buy now covers the consumable bulb, nobody else to my knowledge does that). make it known what you need and ask what kind of deal they can get you if you pruchase today and im sure you'll start to notice that the more you buy, the tons more you save. Once a price has been established with a discount. try a counter offer. If they are stilling making a relatively descent profit i'm sure they will take your sale. Commission stores probably wont sweat you much on the little stuff, if you spot this, know your getting raped because he is making a killing off the sale, licking his chops and not worried about a few accessory dollars after that.

The problem i've found with buying from local competition is never usually in customer service. it's in pricing, and the warranty.

alot of times, ESPECIALLY Internet sellers. aren't authorized dealers of a product. so if your item breaks, the manufacturer wont back it because it was purchased at an unauthorized dealer. Secondly i myself buy the warranty's on most of my higher end electronics because i plan to use them alot and like the peace of mind. Local competitors either don't offer extended service or if they do it costs an arm and a leg. And Internet retailers could want you to ship it in for service, walking into a store and dropping it in their lap is much easier IMO. or in home service which is the best on big screens.

Lastly, costco almost always has some model number thats one digit off from the normal models all the other big box stores have. so purchasing replacement parts (ie: replacement remote) etc. can be tedious to find. and Costco has actually changed their game up a little. Their lifetime return policy is now 90 days on electronics and they have a guy in their on weekends "selling" cameras and pushing the accessories. Guess they finally realized that people where taking adantage of the deals and buying all the other stuff elsewhere and they needed help in that category.

[Brian@BBY]

Hope your new customer service plan helps. Obviously, to instill something like this, something that should be pretty standard for a company of this size, should tell you something... it needs help.

Good luck, hope it improves Best Buy.

i totally agree. I am of the opinion it's not Best Buy, it's not circuit. It's todays youth. Kids who think they are too good to work at mcdonalds and learn some humility. Everyone thinking right out of highschool they should be driving a lexus and making 6 figures by 25!

These kids are spoiled, dont know or care and it's a sad day in age. I'm a little older and wiser than 90% of the staff at Best Buy including some of the upper management. But what can i do. I'm just one person trying to make it better for myself and the somewhat tolerant people i have comming through the door on a day to day basis.

[kevinw]

i totally agree. I am of the opinion it's not Best Buy, it's not circuit. It's todays youth. Kids who think they are too good to work at mcdonalds and learn some humility. Everyone thinking right out of highschool they should be driving a lexus and making 6 figures by 25!

These kids are spoiled, dont know or care and it's a sad day in age. I'm a little older and wiser than 90% of the staff at Best Buy including some of the upper management. But what can i do. I'm just one person trying to make it better for myself and the somewhat tolerant people i have comming through the door on a day to day basis.
This is generalizing a bit and has been a gripe about youth foreever. Yes there are kids like this but it is managemant who is responsible for hiring and firing. Maybe if they quit hiring kids and looked for an older genaration of recent retirees who have an interest and the work ethic desired.
Face it BB is really no different than any other BigBox retailer- th only thing the mangers and CEO's care about is maximising profit, lowering costs and making the quarterly number. Churn and burn. For every unhappy customer there is a new one to take there place.
They know that as long as they keep up with the weekly flyers and new tv commercials, everyone will be a repeat customer maybe not this year but next. Sooner or later something will be cheaper at BB that we want and we will purchase again.

[jeonunh]

My experiences with Best Buy are mixed. I do shop there often for DVD's and video games... but I will NEVER buy anything electronic there again. I bought my first sprint phone there about 6 years ago and bought the service plan which the sale person assured me covered accidental damage such as dropping it, having it get wet, etc. Within a week I noticed my phone wouldn't go into analog mode. Apparently this was a recall where the chips in the phone had the wrong serial number or something so Best Buy changed out my phone. Within a couple months of getting the replacement phone the screen on it went blank, although the phone continued to work. I went in to Best Buy and they told me I abused the phone.... I had to argue for over an hour with managers before they would replace the phone. I chose to take a different model this time hoping to avoid having problems. This did prove to me however that the service plan wasn't worth sh*t. Not even a few days later I realized that whenever my phone went into analog mode I had to literally take the battery off and turn the phone back on to get it back into digital. I brought the phone into the store, but because they had service there they said I was lying. I went to my car and wrapped the phone in a blanket and put it in the trunk and when I took it out it was stuck again. I brought it back in and they accused me of tampering with the phone. They also said that I was abusing the policy since I had already returned 2 phones... Even after an hour talking to 2 different managers they refused to replace the phone. I ended up driving 2 hours to another Best Buy where after an hour of the same arguement they gave in and traded out my phone, but said they would never honor my service plan again even though it had more than 2 years left.... Is that good customer service? Is Best Buy worth a sh*t??? NO. I realize that working someplace you tend to either hate it or have employee loyalty. Wait until you've left the company to start a real career and tell me then how you feel about the corporate giant. They don't care about you or the customers. Just the money they get coming in.

[robnix]

Maybe if they quit hiring kids and looked for an older genaration of recent retirees who have an interest and the work ethic desired.

To generalize, I would think that the older worker would already have ethics in place that would make it harder to convince them to sell PSP's for everything.

[kevinw]

To generalize, I would think that the older worker would already have ethics in place that would make it harder to convince them to sell PSP's for everything.
I dont think thay would have hard time selling them but they at least would take the time to understand the parameters and explain it truthfully.

[robnix]

I dont think thay would have hard time selling them but they at least would take the time to understand the parameters and explain it truthfully.

That's a better way to put it.

[Brian@BBY]

My experiences with Best Buy are mixed. I do shop there often for DVD's and video games... but I will NEVER buy anything electronic there again. I bought my first sprint phone there about 6 years ago and bought the service plan which the sale person assured me covered accidental damage such as dropping it, having it get wet, etc.

If you actually took the time to READ the service plan. It clearly states that it doesn't cover accident damage or abuse.

Do i think they should have taken care of you given your situation. I would have to say yes. You phone doesn't sound like it was abused but rather defective.

Also, the PSP is fullfilled upon them giving you a new product. Had your phone been repaired, then your PSP coverage would have continued on the additional 2 years. If you wanted additional coverage you would have had to purchase a new plan on the replacement phone.

In the future, take the 1-2 minutes to read exactly what something does or doesn't do for you before you just assume. Just friendly advice.

. I realize that working someplace you tend to either hate it or have employee loyalty. Wait until you've left the company to start a real career and tell me then how you feel about the corporate giant. They don't care about you or the customers. Just the money they get coming in.

To say, "a real career" that's pretty harsh. You don't know what i do, and i know that in the end i'm just a number in the big sceam of things. But in my store where i work, people are valued. Maybe the whole company isn't worth a ****. But you know what, they must be doing alot more right than wrong to be Forbes company of the year and be the #1 electronics retailer in the world. And i think if they truly fealt that they didn't care about me or the customers than they would pay us all minimum wage, and you wouldnt see BB on the cover of magazines winning awards. People always blame everyone else for their problems. YOU failed to read the PSP brochure before you bought it. So WHO'S fault is that?
People who fail to get rebates back Fail to follow instructions, so is Best Buy suppossed to wipe your ass for you too when you use our restroom?
Be an adult, take responsibility for your actions, you ASSumed and it cost you what, a couple of hours? you want insurance, buy insurance through cingular. you want a SERVICE plan, thats what Best Buy offers. If you need assistance with what the differance between SERVICE and INSURANCE than open a dictionary. Get off the Nipple already.

[Splicer]

I always thought that being a salesman was a 'real' career??? My father was a salesman...And a salesman has to start somewhere...

[kevinw]

I always thought that being a salesman was a 'real' career??? My father was a salesman...And a salesman has to start somewhere...
Yes salesman is a real carreer. As matter of fact I am a salesman. Best Buy does NOT have sales people. Sales people work for commissions/incentives in addition a to a base salary. The more they sell, the more they make.

Best Buy has customer service people. They do there best with showing what products are available. They have no incentive to sell. They make there 6-7 dollar an hour and get a employee discount. It is a great entry level job to learn how to talk to people. But then again so is being a wait person or a bartender, you just make more money.

[Splicer]

I don't know kevin ;) ...I made some pretty good money when I was a bartender :D !

[kevinw]

I don't know kevin ;) ...I made some pretty good money when I was a bartender :D !
Thats what I meant, Being a bartender pays better and is only missing the employee discount for electronics..

[Seared Steak]

I really don't care what name is on the outside big box but on the box of the product I am looking for. If the convienece store down the street had the product I wanted for the best deal, not always the best price, I'd buy it. I can't stand when anyone tries to sell service. :stop: It's the most repulsive thing I can think of in sales. I've been a saleman for over 10 years and that comes to my customers without question or added price. :nono2: Sure if it don't make dollars it don't make cents but there are far more important things than selling snake oil and trying to pull 3 card monty on a client.

[jeonunh]

Sorry all. I didn't mean sales isn't a career at all. Just not at Best Buy. The only career there would be store manager. As for the Best Buy fan boy comment about it being my fault I didn't read the PSP, I disagree. If they say that it covers something that it doesn't, they are committing FRAUD. It is 100% illegal to say something to a customer that is untrue. I have done sales before and know the fine line between opinion and misrepresentation. Best Buy was guilty of the later in that case. I don't know where you get off telling me to "get off the nipple" and why you said anything to me about rebates since I never mentioned them. I actually have no problem with rebates. You may think that Best Buy is great since they sign your paycheck, and think they have the best intentions, but they are only trying to sell to the masses that don't know or care about getting what they need. I'm sorry that I may have offended you by saying that a job there is not a career... I guess for someone it could be.... although I can't imagine why. As I said before, the only careers in a company like Bestbuy would be at the management and corporate level. All the empoyees below that are easily replaced by putting a table of applications in the front of the store.

[robnix]

Best Buy was guilty of the later in that case. I don't know where you get off telling me to "get off the nipple" and why you said anything to me about rebates since I never mentioned them.

He just makes you want to run down to BB and spend money, doesn't he? :tongue:

[kevinw]

The only career ..... at Bestbuy would be at the management and corporate level. All the empoyees below that are easily replaced by putting a table of applications in the front of the store.

Exactly, not much different than working at BlockBuster...

[LeeS]

You think we have beat up on Brian and Best Buy enough? I think so.

As the moderator of this particular forum I've let this go on a little too long :( My bad.

I think he has handled the thrashing very well. Maybe its time to be a little friendlier?

Thanks,
Lee

[robnix]

You think we have beat up on Brian and Best Buy enough? I think so.

As the moderator of this particular forum I've let this go on a little too long :( My bad.

I think he has handled the thrashing very well. Maybe its time to be a little friendlier?

Thanks,
Lee

I'll admit that I didn't exactly start this off with him as nicely as I could have, but the cheap shots that he's taken at me, and several other people in this thread have been the cause of most of the flak he's recieved. Personally I think it's deserved.

If an employee of mine came to a public forum and acted as a representative for the company, I would expect him to act in a professional and courteous manner, regardless of the tone of the other posters in a thread.

[LeeS]

Sure, there were cheap shots on both sides and we've seen a lot worse than this :)

But the thread wasn't really going anywhere and I was ignoring it until it was pointed out that I was shirking my duty as moderator (not really).

I know how I'd feel if I was pretty excited about something and I got slammed for it. Luckily people just ignore me :)

I'm always amazed what feelings surface with names like Terk, Monster and some of our chain store friends.

Lee :D

Oh, and in fairness to the sharpshooters, don't go running back and forth with a target painted on your back, you're liable to get shot at.....unless you don't mind of course.

Hey, I work for Terk and they are the best antennas made :shootout:

[Brian@BBY]

Originally, when i started this thread. I never imagined people to come in and shoot down the whole idea of customer centricity. Had i thought people would come in and attack Me and my choice of job. I don't think i'd have ever posted this to begin with.

i really thought as fellow electronics enthusiasts that what i was bringing to the table was informative, refreshing news. Instead it became a forum for complaints and backlash to not only Best Buy, But myself as well.

I guess, if everyone who has anything informative to say continues to get flamed. We eventually wont have much of a forum left for people here actually looking for information.

I appologize if i offended anyone. But you know what, i am a Loyal Employee to Best Buy. They have treated me better than any place i've ever worked. They invest in their people and almost always promote from within. Im not a manager but i am a supervisor and Manager would be the next level for me. I started working there not quite three years ago as a part timer. So to say there isn't career opportunity is purely speculation. where else can you nearly quadruple(spelling) your salary inside of 3 years? Thats what Best Buy has done for me. Lastley, The incentive i have for doing well in sales is promotion. If i was a crap salesman to begin with, i wouldnt be in the position i've earned over the last couple years.

Thanks for reading, and i hope everyone better understands my original intention of starting this thread.

Brian

Whats so bad about Terk?

[Ratman]

Whats so bad about Terk?

... as perceived by many individuals with experience (as well as other 'name brands'), it is overpriced, overhyped and recommended by many B&M stores for a high profit margin to unknowing and perhaps 'trusting' consumers.