View Full Version : Dish 811 Box Software Glitch
HDTVBob
08-23-2004, 01:02 PM
Had the misfortune of discovering this software bug my first weekend with the Dish 811 HDTV box. The Interactive Dish Channel (100 I believe) turns the video off to the TV if you scroll to it which I did three times this weekend. To get the video back you have to totally repower the box by holding down the power button for 10 seconds and/or total unplugging it. I talking to Dish technical service this morning about it, and they are aware of the software incompatibility with HDTVs. They are working on a software patch allegedly but be warned, stay away from the interactive channels for the time being.
robnix
08-23-2004, 01:18 PM
Had the misfortune of discovering this software bug my first weekend with the Dish 811 HDTV box. The Interactive Dish Channel (100 I believe) turns the video off to the TV if you scroll to it which I did three times this weekend. To get the video back you have to totally repower the box by holding down the power button for 10 seconds and/or total unplugging it. I talking to Dish technical service this morning about it, and they are aware of the software incompatibility with HDTVs. They are working on a software patch allegedly but be warned, stay away from the interactive channels for the time being.
I have to unplug mine about every two days to get the sattelite feed to display again. If it wouldn't have been free, it'd be sent back by now.
HDTVBob
08-23-2004, 01:31 PM
Robnix,
It's not the box but the software that is downloaded from the satellite that is the problem. I believe if you are careful to avoid actually scrolling or selecting from the menu guide, one of the interactive channels, you can avoid this problem which is why I posted the caution. The software will be downloaded automatically I believe once they have the patch available according to the Dish tech I spoke with this morning. Until I associated the problem with the interactive channels, I thought I had gotten a bad box that I would have to exchange for a new one which is what happened with the Dish 510 PVR receive I got 9 months ago.
kevinw
08-23-2004, 02:02 PM
Robnix,
It's not the box but the software that is downloaded from the satellite that is the problem. I believe if you are careful to avoid actually scrolling or selecting from the menu guide, one of the interactive channels, you can avoid this problem which is why I posted the caution. The software will be downloaded automatically I believe once they have the patch available according to the Dish tech I spoke with this morning. Until I associated the problem with the interactive channels, I thought I had gotten a bad box that I would have to exchange for a new one which is what happened with the Dish 510 PVR receive I got 9 months ago.
There are many problems yet with the 811, Some are annoying others are a pain in the a$$. Acquiring signal for one. see this list:
http://www.satelliteguys.us/showthread.php?t=24958
HDTVBob
08-23-2004, 03:50 PM
Kevin,
Thanks for the thread. After reading it, I went out and bought a 2-way splitter to connect my antenna to both the Dish 811 box and my HDTV. It appears the Dish software has more "undocumented features" than Windows XP!:sobbing:
kevinw
08-23-2004, 06:34 PM
Kevin,
Thanks for the thread. After reading it, I went out and bought a 2-way splitter to connect my antenna to both the Dish 811 box and my HDTV. It appears the Dish software has more "undocumented features" than Windows XP!:sobbing:
Thats a funny way to put it. Most peoples have not had the issues that the early beta consumers did. I am on my 4th or 5th SW update and it has only gotten better. My only 2 issues left is the acquiring signal glitch and the 49% Multipath issue.
HDTVBob
08-24-2004, 10:38 AM
Kevin,
I have the acquiring signal issue but what exactly is the 49% multipath. Is that when it shows 49% signal strength then goes to the splash that says unable to get signal then comes back with 61% or greater and you get a picture? If so, I have that one too for my ABC (UHF52) HD station. I spent at least 1 hour this past weekend on the phone to Dish Tech Service and rebooting my box 3 times due to that Interactive Channel problem. Having two antenna feeds just increases my recliner chair HDTV watching time during these periods! ;)
