Problem with Sony KF50WE620

[Legion]

Hi all,

I'm hoping someone can give me some advice...

I just bought this new Sony 50" RP LCD TV on January 25. One of the speakers was making a rattling noise from the day I got it. So, around two weeks after I got it, I called the store and they sent out a technician from Sony who completely dismantled the TV and replaced the defective subwoofer.

The problem I have now is that the video quality is not as good as when I first got it. The video used to be crystal clear when I was watching a DVD or playing a game on the Xbox, but now it looks like the entire inside of the screen is coated with dust or something. It's most noticeable when there are bright images on the screen, but it can be seen all the time. The tech had sprayed the mirror and the inside of the screen with a can of compressed air before he re-assembled the two halves of the screen. Do you think that some of the compressed air propellant might have coated the screen or the mirror? It's really been driving me crazy because I know how good the display should look, but now it's grainy looking.

I called the store today to complain and they said that they would send out the techs to open it up again and clean it. I know they'll probably get here, look at it and say I'm being too picky, but other people have noticed the difference also. Does anyone know if these things can be cleaned and restored to new condition again, or should I just insist they replace this TV with a new one?

[57U]

Pain in the butt eh? Too bad you didn't notice while he was still there (I know, it can be hard sometimes)...

They may be able to get it back to "crystal clear", up to you if you want to give them this chance, then return it if they can't...

[Legion]

Yeah, this is a huge pain in the butt. I have a feeling I'm going to be in for a fight with this one, but I'm prepared to contact every newspaper and television station in the Durham & Toronto area and go public with the horrible experience I'm having with this. If it was a $400.00 TV I probably wouldn't care, but I spent $4000.00 on this thing. I want what I paid for.

I called The Brick on Wednesday, and on Thursday the same technician came out with one of his co-workers to look at the TV. They plugged in a small device that puts up a test pattern with different colours, stared at it for a while and just said that they didn't see any problem. No surprise there. Mind you, they were sitting on the floor about 2 feet away from this 50" TV, and at that distance, even I can't see the problem. I tried to get them to sit in the chairs that are 11 feet away, but they wouldn't budge. I told them that when I first got the TV, I was honestly amazed with the video clarity while playing DVDs. Since the tech had taken the TV apart, the picture just looks grainy. My friends and family that had seen the TV when I first got it now notice a big difference also, so I know I'm not crazy. Obviously dust or something has gotten in to the components, but they don't want to admit it. So, they left, saying that they would have to talk to their manager about this.

Having had enough inconvienience with this purchase, I called The Brick on Friday and told them that repairing the TV was no longer an option...since it was just barely over a month old, and had been defective since the day I got it, I want it replaced with a new TV that works correctly. They said that they don't do that, but that they would contact the repair company to see what their diagnosis is.

I'll be following up with them on Monday.

I'll never understand why these companies can't look after their customers that have given them thousands of dollars of their hard earned money...

Sorry about the long rant.

[SONYMYGURL]

damm that suck! Where was your sony made?? I had my 35" Sony for over 6 year now without any problem WHATSOEVER! I even brought the display model cause it was a couple hundred $$$ cheaper. When its come down to it I'm very paranoid about Sony TV! if it does not said "MADE IN JAPAN" ON THE BACK! ITS GOING STRAIGHT BACK TO THE STORE! That why I save myself the trouble and got the display model! =)