Sony KDF 60XBR950 Extended Warranty

[Dugfio]

Recently, I attempted to renew the extended warranty on my Sony HDTV. In fact I tried to do this about four different times and although I've talked to a number of people at three different telephone numbers and been assured that they will look into it and call me back, they do not do as they say and as a result, my existing extended warranty has since expired. I've also sent emails describing the situation and have received nothing more than a "thank you for contacting Sony, someone will get back to you....or, call this number", which is one of the same numbers I've used already.

So, my questions are:

- Has anyone else encountered this?
- Does anyone have any suggestions on how to handle this?

THX TT

[ohheck]

Have you tried this number? 1-877-865-SONY. It's the line to Sony warranty sales.

[Dugfio]

Thanks for the Sony number. I called and, to make a very long story short, I was transferred to another person, then another, then another phone number and on and on until I finally ended up with the very same person I'd spoken to on two previous occasions. This time, for some reason, it was different. She apologized for the delays and did finally set up an additional year for me. Your suggestion was timely since I'd all but given up.

Thanks a bunch,

TJT

[ohheck]

Sorry you got bounced around alot....seems to be a common problem these days with many companies. Glad to hear that you got your warranty extended.