TheTech
06-29-2006, 09:54 PM
OK. This is going to be long but hopefully someone has had similar issues. I bought my GWIII in Feb 2004 with a 5 yr extended warranty. The set had been perfect until 2 months ago. I did have to replace a bulb but I that is not my issue. I had a red fingerprint size spot on the screen. I called Phillips Priority Service whom I have the warranty through and they setup an appointment with an authorized Sony service center.
They came out for appointment 1 to replace the light engine. The problem was fixed for about a week. Then a green spot appeared in a different spot. I called the service center and they were shocked that it happened again and stated they would send out another light engine and the one that was put in must have been defective.
So appointment number 2 and the engine was replaced again. Then within 15 minutes a blue spot appeared. At this point I felt like saying what the heck, lets get the rest of the colors out of the way and be done with it. Anyways I called back and then again they stated the engine is bad and they have to replace it.
So appointment number 3 and the engine is replaced. A couple of days later and you know what is next, a couple of green spots are visible and a faint blue spot is on there as well. So this time I called Phillips Priority Service back and they said they will try and send another service center out and see if something could be done. My patience is at the point is boiling. That service center then said they need to come out and see what the problem is. I called Phillips back and asked what will be done this time and they stated that if the service center deems the set unfixable they would buy out the contract of the warranty. This means that any cost of parts to repair the set would be deducted from how much I bought the set for and they would send me the difference. Now this quite a joke being that the parts have never worked. Why would I pay for a part that is defective????
Anyways appointment number 4 comes from the second service center and they attempt to "Clean" the light engine and of course this is not smart being I heard these engines are cleaned in a clean environment in a lab. SO.... he cleans it and its worse. I called the original service center to ask what I should do next and they said they would call Phillips for me. I got a call a few days later and they said they wanted to replace the engine for the "4th" time. I am clueless at this point because what will this do that the 3 previous attempts will do.
SO....appointment number 5 and the engine is replaced again. A week goes by and I am surprised that no spots are visible. So I get ready to prepare my letter of thanks to the service center for their help and guess what. A RED SPOT AGAIN!!!!!!!
I am going to call the service center again tomorrow and talk to the owner whom I spoke with before and ask what he thinks now. We'll see what happens but has anyone had any problems like this before???? I really need to know if someone has so I can find out how things turned out.
I'll tell you this....I will never buy a Sony product again. I have read so many threads on defective LCD parts its ridiculous. From bulbs, to engines, etc.
I will once this is all done whether they buy the contract or replace the set write a letter to newspapers, news stations, Sony themselves, and anyone else I can think of.
They came out for appointment 1 to replace the light engine. The problem was fixed for about a week. Then a green spot appeared in a different spot. I called the service center and they were shocked that it happened again and stated they would send out another light engine and the one that was put in must have been defective.
So appointment number 2 and the engine was replaced again. Then within 15 minutes a blue spot appeared. At this point I felt like saying what the heck, lets get the rest of the colors out of the way and be done with it. Anyways I called back and then again they stated the engine is bad and they have to replace it.
So appointment number 3 and the engine is replaced. A couple of days later and you know what is next, a couple of green spots are visible and a faint blue spot is on there as well. So this time I called Phillips Priority Service back and they said they will try and send another service center out and see if something could be done. My patience is at the point is boiling. That service center then said they need to come out and see what the problem is. I called Phillips back and asked what will be done this time and they stated that if the service center deems the set unfixable they would buy out the contract of the warranty. This means that any cost of parts to repair the set would be deducted from how much I bought the set for and they would send me the difference. Now this quite a joke being that the parts have never worked. Why would I pay for a part that is defective????
Anyways appointment number 4 comes from the second service center and they attempt to "Clean" the light engine and of course this is not smart being I heard these engines are cleaned in a clean environment in a lab. SO.... he cleans it and its worse. I called the original service center to ask what I should do next and they said they would call Phillips for me. I got a call a few days later and they said they wanted to replace the engine for the "4th" time. I am clueless at this point because what will this do that the 3 previous attempts will do.
SO....appointment number 5 and the engine is replaced again. A week goes by and I am surprised that no spots are visible. So I get ready to prepare my letter of thanks to the service center for their help and guess what. A RED SPOT AGAIN!!!!!!!
I am going to call the service center again tomorrow and talk to the owner whom I spoke with before and ask what he thinks now. We'll see what happens but has anyone had any problems like this before???? I really need to know if someone has so I can find out how things turned out.
I'll tell you this....I will never buy a Sony product again. I have read so many threads on defective LCD parts its ridiculous. From bulbs, to engines, etc.
I will once this is all done whether they buy the contract or replace the set write a letter to newspapers, news stations, Sony themselves, and anyone else I can think of.
