Online buying experience

[ybchoi]

I ordered Sony's new LCD RPTV(kf-50we610) on 10/21/03. They (Shopsunshine.com) told me before -hand that my TV was shipping out within 24-72 hours. After 48 hours, they took money out of my credit account. I figured I'd receive my TV about a week from that day. Unfortunately, I still haven't received my TV. I called several times to ask for my order status. Their website has not been updated since I ordered my TV. It's been 21 days and I'm running out of patience. They told me that it usually takes 10-14 days for delivery. I asked for tracking number and the truck company's contact number. They said they don't have one. Does that make sense? I'm furious with them.

I bought this TV from them because it was the cheapest price I could find. Their website is very misleading and they don't have good customer service people.

For those who are shopping for new TV online, DO NOT buy from shopsunshine.com. They're very rude and customer service really suck. I hope I get my TV in One piece.

Impatiently waiting...:mad:

[kevinw]

Did the money come from a bank account or from your credit card? If your credit card, Call them and tell them you are disputing the charges and not pay it. Call Sunshine and cancel the order.
If you read the large print on the websightWhen are orders processed?
Most orders are shipped within 24-72 hours after receiving your order.
Actual shipping time is contingent upon availability of merchandise and
credit verification. No orders are processed or shipped on Saturdays Sundays
or holidays. In the event of delays, every effort will be made to contact you by
phone, e-mail or mail. If the delay is due to backorder, you will receive
notice and be given the choice to remain on backorder, substitute to another
item, or cancel your order.
You have rights use them. I would also call Clark Howard:)

[ybchoi]

My order wasn't in Backorder. They say I should be getting it in couple of days. I waited this long so I'll wait another day or two. As long as I get it by this week. By the way who's Howard Clark?

[LeeS]

Consumer action, mostly financial. I listen to him on AM radio: http://clarkhoward.com/

Another good one is Tom Martino: http://www.troubleshooter.com/

Lee

[kevinw]

By the way who's Howard
Clark?
Listen to WSB radio in the afternoon between Neil Boortz and Sean Hannity. Clark is based in Atlanta. He is the Guru of Cheap and an expert at fighting customer NO-SERVICE