AdminJoe

Ill act all dumb and stuff to see how it goes...

Max: Hi, my name is Max. How may I help you?
You: Hi Max...Im sure you are aware of the DVI issue with big screen tv's....
Max: Welcome to Sonystyle.com.
You: I have a 57hw40
You: without DVI
Max: Yes,
You: the new tv's at CC and bestbuy have the DVI
You: new sony's that is
Max: Okay. I am glad to hear that you have a Sony television.
Max: You are right, they have DVI interface now.
You: What will sony do for me to get upgraded to DVI with this 57" tv I just bought weeks ago!
You: I hope its free!
You: I dont want to get the shaft and miss out on 1080i network tv!

GOT DISCONNECTED FOR SOME REASON...
lets try again..

Max: Hi, my name is Max. How may I help you?
You: what happened?
Max: Welcome to Sonystyle.com.
You: got disconnected..
Max: I guess you got disconnected.
You: hmm..sorry
You: back to the DVI issue...what are sony's plans?
Max: Please contact our product inquiries team at the toll free number 1-800-222-7669.
You: what have they told you?
Max: They haven't informed us about this so far.
You: WHAT?????????
You: your kidding right
You: Am i screwed?
Max: No, not at all.
You: should i contact my lawyer?
You: =)
Max: Please call the customer service team first to get help.
You: Sony will have an upgrade eh?
You: ok, welll, thanks for the help... I hope I remain a sony customer after all this is over..

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*Joe the Admin*